Shipping policy
Effective Date: September 24, 2026
Welcome to womenglaxy.com. We are committed to providing a smooth, reliable, and convenient shopping experience for all our customers. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.
Business Name: womenglaxy.com
Business Category: Women’s Clothing
Email: womenglaxy@gmail.com
Phone: 7001924824
Business Address: Egara, Pachim Bardhaman, West Bengal – 713323
GST No.: 19CDDPB6100L1ZS
By placing an order on womenglaxy.com, you acknowledge and agree to the shipping terms described in this policy. We recommend that customers read this policy carefully before completing a purchase.
1. Order Processing
Once you successfully place an order on womenglaxy.com, our team will begin processing it. Orders are generally reviewed and prepared for dispatch within 1–3 business days, subject to product availability, order volume, payment confirmation, and operational conditions.
Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.
Before dispatch, products may go through quality checks to ensure that the correct item, size, colour, quantity, and other applicable details are prepared for shipment.
Once your order has been handed over to the delivery partner, you will receive available shipping or tracking information through the contact details provided during checkout.
2. Shipping Time
After an order has been dispatched, the estimated delivery period may generally range between 3–7 business days, depending on the destination, courier availability, local delivery conditions, and other logistical factors.
Delivery times are estimates and are not guaranteed. Certain locations may require additional time because of distance, limited courier service, weather conditions, transportation delays, holidays, or other circumstances outside our reasonable control.
For remote or difficult-to-service locations, delivery may take longer than the standard estimated period.
We request customers to allow reasonable additional time during major sales, festivals, promotional campaigns, or periods of unusually high order volume.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer confirms the order.
Shipping charges may vary depending on factors such as:
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Delivery location
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Order value
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Product quantity
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Package weight or dimensions
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Promotional offers
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Courier service availability
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Applicable shipping campaigns
From time to time, womenglaxy.com may offer free shipping or promotional shipping rates on selected products or orders. Such offers may be subject to specific terms and conditions.
If free shipping is available for your order, the applicable shipping benefit will be reflected during checkout.
4. Delivery Areas
womenglaxy.com aims to deliver women’s clothing products to serviceable locations across India through available courier and logistics partners.
Delivery availability depends on the serviceability of the customer's PIN code. Some remote, restricted, or otherwise non-serviceable areas may not be eligible for delivery.
If a particular PIN code is not serviceable, we may be unable to accept or complete the order for that location.
Customers are responsible for entering a complete and accurate delivery address, including:
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Full name
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House or building number
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Street or locality
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City/town
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District
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State
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PIN code
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Active phone number
Incomplete or incorrect address information may result in delivery delays, failed delivery attempts, or return of the shipment.
5. Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Tracking information may take some time to become active after the courier partner receives the shipment.
Customers can use the tracking information provided by the applicable logistics partner to monitor shipment progress.
In some cases, tracking updates may not appear immediately because courier systems require time to scan and update shipment information.
If your tracking information has not updated for a reasonable period, you may contact us at womenglaxy@gmail.com with your order details so that we can review the available information.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts at the address provided by the customer.
Customers should ensure that someone is available to receive the package whenever possible.
A shipment may be returned to the sender if:
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The customer is unavailable after repeated delivery attempts
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The address is incorrect or incomplete
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The customer refuses to accept the package
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The provided phone number cannot be reached
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The delivery location is not serviceable
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The courier partner is unable to complete delivery for logistical reasons
If an order is returned because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping charges may apply if the customer requests a re-shipment, where re-shipment is available.
7. Cash on Delivery Orders
For orders placed using Cash on Delivery (COD), customers are required to pay the applicable order amount to the delivery partner at the time of delivery.
Customers should keep the required amount ready to avoid unnecessary delivery delays.
COD availability may depend on the customer's PIN code, product, order value, courier partner, and other operational factors.
If COD is available at checkout, the applicable payment instructions will be displayed before the order is confirmed.
Customers are requested to place COD orders only when they genuinely intend to receive the products.
8. Prepaid Orders
For prepaid orders, payment must be successfully completed through the payment methods made available on womenglaxy.com.
Order processing will generally begin after payment confirmation.
If a payment is successful but the order confirmation is not immediately received, customers should avoid placing duplicate orders until the payment or order status has been checked.
Customers may contact us at womenglaxy@gmail.com with relevant transaction or order details for assistance.
9. Delayed Deliveries
Although we aim to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur.
Possible reasons include:
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Severe weather
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Natural disasters
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Transportation disruptions
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Courier network issues
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Public holidays
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Festival periods
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High order volumes
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Incorrect address information
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Local restrictions
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Remote-area delivery challenges
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Operational or technical issues
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Events beyond our reasonable control
A delivery delay does not automatically mean that an order has been lost.
Customers should first check the tracking information, where available, and contact us if the shipment remains delayed beyond a reasonable period.
10. Lost or Misplaced Shipments
If a shipment appears to be lost, delayed unusually long, or marked as delivered but has not been received, customers should contact womenglaxy.com as soon as reasonably possible.
Please email womenglaxy@gmail.com with:
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Order number
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Customer name
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Registered phone number
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Delivery address
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Tracking details, if available
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A brief description of the issue
We may coordinate with the applicable courier partner to investigate the shipment status.
Resolution may depend on the information provided by the courier partner and the circumstances of the shipment.
11. Damaged Packages
Customers are encouraged to inspect the outer packaging at the time of delivery.
If the package appears visibly damaged, opened, torn, wet, or otherwise compromised, customers should document the condition with photographs or video where reasonably possible and contact us promptly.
For product-related claims, customers may be required to provide:
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Order number
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Photographs of the package
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Photographs of the product
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Unboxing video, where available
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Description of the issue
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Relevant delivery information
Any claim will be reviewed according to our applicable return, refund, and replacement policies.
12. Wrong or Missing Items
We take reasonable care to ensure that the correct products are packed and dispatched.
If you receive an item that differs from what you ordered, or if an item appears to be missing from your package, please contact us at womenglaxy@gmail.com promptly after delivery.
Please provide the order number and supporting photographs so that we can review the matter.
Customers should retain the original packaging and product until the issue has been resolved.
13. Address Changes
Customers should carefully verify their shipping address before completing an order.
If you notice an address mistake immediately after placing an order, contact us as soon as possible at womenglaxy@gmail.com.
We may attempt to update the shipping address before dispatch, but an address change cannot be guaranteed once an order has been processed or handed over to the courier.
Once the shipment has been dispatched, customers may need to coordinate directly with the courier partner where such an option is available.
14. Multiple Products in One Order
Depending on product availability, warehouse processing, package size, and logistics requirements, products purchased in the same order may occasionally be shipped in separate packages.
If this happens, customers may receive separate tracking details or deliveries.
The delivery timing of different packages may vary.
15. Product Availability and Shipping
Shipping timelines are also dependent on product availability.
If an ordered product becomes temporarily unavailable or requires additional processing time, we may contact the customer using the information provided during checkout.
Customers may be offered an appropriate resolution depending on the circumstances and applicable store policies.
16. Incorrect Customer Information
womenglaxy.com is not responsible for delays or failed delivery caused by inaccurate information submitted by the customer.
Customers are responsible for checking the accuracy of:
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Name
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Address
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PIN code
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Phone number
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Email address
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Other delivery information
If incorrect information results in a returned shipment, customers may be required to pay applicable re-shipping charges if a re-shipment is requested and available.
17. Delivery to Restricted Locations
Certain areas may have limited or no courier service due to geographical, security, regulatory, operational, or logistical restrictions.
If your location cannot be serviced, we may contact you regarding the order.
If delivery cannot reasonably be completed, the order may be cancelled or otherwise handled according to the applicable store policy.
18. Shipping During Sales and Festivals
During major promotional events, festive seasons, holidays, or special campaigns, order volumes may increase significantly.
As a result, processing and delivery may take longer than usual.
We appreciate customers' understanding during such periods and recommend placing orders sufficiently in advance when the product is required for a particular occasion.
19. Communication Regarding Orders
We may use the contact information supplied by customers to communicate important information regarding their orders, including:
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Order confirmation
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Dispatch updates
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Tracking information
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Delivery-related communication
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Address clarification
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Customer service requests
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Other necessary order-related information
Customers should ensure that their phone number and email address are active and accessible.
20. Shipping and Returns
Shipping and delivery are separate from our return and refund process.
Receiving an order does not automatically mean that the product is eligible for return or refund.
Customers should review the applicable Return & Refund Policy on womenglaxy.com for information regarding eligibility, return requests, product conditions, refunds, replacements, and related requirements.
21. Customer Responsibilities
Customers are expected to:
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Provide a complete and accurate delivery address.
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Provide an active phone number.
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Check the order details before placing the order.
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Be available to receive the shipment.
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Follow applicable courier instructions.
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Check the package upon delivery where possible.
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Contact us promptly if a shipping problem occurs.
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Preserve relevant packaging and evidence when reporting an issue.
Following these steps can help reduce delivery problems and allow us to investigate concerns more efficiently.
22. Changes to This Shipping Policy
womenglaxy.com reserves the right to update, modify, or revise this Shipping Policy when necessary.
Changes may be made to reflect operational requirements, courier arrangements, business practices, legal requirements, or improvements to our services.
The updated version will be published on this page with the revised effective date.
Customers are encouraged to review this policy periodically.
23. Contact Us
If you have questions about shipping, delivery, tracking, delayed orders, or other shipping-related matters, please contact us using the information below.
womenglaxy.com
Email: womenglaxy@gmail.com
Phone: 7001924824
Address: Egara, Pachim Bardhaman, West Bengal
PIN Code: 713323
Business Category: Women’s Clothing
GST No.: 19CDDPB6100L1ZS
For faster assistance, please include your order number, registered phone number, and a brief description of your issue when contacting our customer support team.
24. Final Note
At womenglaxy.com, we aim to make the delivery experience as convenient and dependable as reasonably possible. While we work with logistics partners to process and deliver orders efficiently, certain aspects of transportation and delivery are outside our direct control.
By placing an order through womenglaxy.com, customers acknowledge that estimated delivery dates may vary depending on location, courier operations, product availability, and circumstances beyond our reasonable control.
We appreciate your trust and look forward to serving you with quality women’s clothing and a convenient online shopping experience.
Thank you for shopping with womenglaxy.com.