Refund policy
Effective Date: September 24, 2026
Welcome to womenglaxy.com. We are committed to providing our customers with quality women’s clothing and a smooth, reliable shopping experience. We understand that sometimes a product may not meet your expectations, the size may not fit properly, or an item may arrive damaged or incorrect. Our Return and Refund Policy explains when returns, exchanges, replacements, and refunds may be available.
By placing an order with womenglaxy.com, you acknowledge and agree to the terms described in this policy.
1. About Our Store
Website: womenglaxy.com
Email: womenglaxy@gmail.com
Business Location: Egara, Pachim Bardhaman, West Bengal
PIN Code: 713323
Contact Number: 7001924824
Business Category: Women’s Clothing
GST Number: 19CDDPB6100L1ZS
Our goal is to make online shopping for women’s clothing convenient and dependable. We carefully process and package orders before dispatch. However, because clothing products can involve differences in size, color, fabric appearance, and individual preferences, customers are requested to review the product description, size information, images, and other available details before placing an order.
2. Return Eligibility
We may accept returns for eligible products when the item meets the conditions described in this policy.
A return request may generally be considered if:
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You received a damaged product.
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You received a defective product.
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You received an incorrect product compared with your confirmed order.
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The product received is materially different from the product description or ordered variant.
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An eligible product has a manufacturing defect that was not disclosed in the product information.
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A return is otherwise specifically permitted on the relevant product page.
The product must normally be returned in its original condition. It should be unused, unworn, unwashed, unaltered, and free from perfume, makeup, stains, or other signs of use.
Products should be returned with original packaging, tags, labels, accessories, and other materials supplied with the order whenever applicable.
3. Return Request Period
Customers should inspect their order as soon as it is delivered.
If you receive a damaged, defective, incorrect, or materially different product, please contact us as soon as possible after delivery and submit your return request within the return period stated on the applicable product page or order information.
If a specific product has a different return window or is marked as non-returnable, the product-specific terms will apply.
Return requests submitted after the applicable return period may not be accepted.
To avoid delays, customers should contact us promptly after discovering an issue rather than continuing to use or wash the product.
4. How to Request a Return
To request a return, please contact us at:
Email: womenglaxy@gmail.com
Phone: 7001924824
Please include the following information in your return request:
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Order number
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Customer name
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Registered phone number
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Email address used for the order
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Product name
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Reason for requesting the return
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Clear photographs of the product, if applicable
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Photographs of the packaging, shipping label, and product label when relevant
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A short description of the issue
For damaged or incorrect products, photographic or video evidence may be requested so that we can review the issue with our packing and delivery records.
We may request additional information if necessary to determine whether the product qualifies for a return, replacement, or refund.
5. Damaged Products
If your package or product arrives damaged, please contact us promptly.
Where possible, take clear photographs of:
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The outer shipping package.
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The shipping label.
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The damaged product.
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Any visible damage to the packaging.
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Product tags and labels.
Do not discard the original packaging until the issue has been reviewed.
After receiving the required information, we will assess the situation and determine whether a replacement, return, refund, or another appropriate resolution is available.
6. Wrong Product or Wrong Variant
If you receive a product that does not match your confirmed order, please contact us immediately.
For example, this may include receiving:
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A different clothing product.
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A different size than the size ordered.
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A different color or variant than the confirmed order.
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A substantially different item from the product ordered.
Please do not use, wash, alter, or remove tags from the product.
After verification, an eligible incorrect item may qualify for a replacement, exchange, or refund depending on availability and the circumstances of the case.
7. Size and Fit
We understand that clothing fit can vary between individuals.
Customers are encouraged to carefully review the size chart and product measurements provided on the product page before placing an order.
A size-related return or exchange will only be available when the relevant product listing specifically allows it. A return may not automatically be available simply because the customer changes their mind about the selected size.
Products returned for an eligible size-related reason must remain unused, unwashed, unaltered, and in original condition with applicable tags and packaging intact.
8. Change of Mind
A change of mind, personal preference, or decision not to keep a product does not automatically qualify an order for a return or refund.
If a particular product is eligible for change-of-mind returns, the applicable product-page conditions will govern the request.
Customers should carefully review product images, descriptions, measurements, colors, materials, and size information before ordering.
9. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene considerations, clearance conditions, promotional terms, or other product-specific restrictions.
Non-returnable products may include items clearly marked as “Non-Returnable,” “Final Sale,” or similar on the product page.
Products that have been worn, washed, altered, damaged after delivery, stained, scented with perfume, or otherwise used may also become ineligible for return.
Any product-specific return restrictions displayed at the time of purchase will apply.
10. Product Condition for Returns
To qualify for an eligible return, the product should generally satisfy the following requirements:
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It must be unused and unworn.
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It must not have been washed.
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It must not have been altered or repaired.
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Original tags and labels should remain attached where applicable.
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The product should be free from stains, odors, makeup, perfume, or other marks.
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Original packaging should be included where reasonably applicable.
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All accessories supplied with the product should be returned.
If a returned product does not meet the required condition, we reserve the right to reject the return or adjust the refund in accordance with applicable law.
11. Return Shipping
Return shipping arrangements may depend on the reason for the return and the product's applicable return terms.
Where the return is due to an error attributable to womenglaxy.com, such as an incorrect product or an eligible damaged/defective product, we may provide an appropriate return solution subject to verification.
For customer-requested returns that are permitted under the applicable product terms, return shipping charges may be the responsibility of the customer.
Any applicable shipping or return charges will be communicated during the return process.
12. Return Verification
All returned products may be inspected after they reach us.
Our team may verify:
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Product condition
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Product tags
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Packaging
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Order details
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Product identity
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Reason for return
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Damage or defect
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Whether the product was used, washed, altered, or otherwise handled after delivery
Approval of a return request before the product is received does not necessarily guarantee a refund. Final eligibility may depend on the condition of the returned product after inspection.
13. Refund Process
Once an eligible returned product has been received and inspected, we will process the applicable refund according to the approved return resolution.
The refund amount may depend on:
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Product price
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Applicable shipping charges
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Return shipping charges
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Discounts or promotional offers
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Partial returns from an order containing multiple products
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Any other applicable deductions permitted under the terms of the order
Refunds will generally be issued using the original payment method where technically and operationally possible.
The time taken for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or financial institution.
14. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.
Where an eligible COD order qualifies for a refund, we may request appropriate bank account or other payment details necessary to process the refund through an available payment method.
Customers are responsible for providing accurate refund information. womenglaxy.com cannot be responsible for delays caused by incorrect or incomplete information supplied by the customer.
15. Exchanges and Replacements
Where an eligible product is returned because of damage, defect, incorrect shipment, or another approved reason, we may offer a replacement or exchange if the same product or suitable replacement is available.
Replacement availability depends on current inventory.
If a replacement is unavailable, an eligible refund or another appropriate resolution may be offered.
An exchange is not guaranteed for every product, size, color, or variant.
16. Order Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
Cancellation may be possible only before the order reaches a stage where processing, packing, or dispatch prevents cancellation.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process if the product is eligible for return.
Any refund following an approved cancellation will be processed according to the payment method and applicable terms.
17. Undelivered or Returned-to-Sender Orders
An order may be returned to the sender if delivery cannot be completed because of an incorrect address, incomplete address, customer unavailability, refusal to accept the package, repeated failed delivery attempts, or other circumstances beyond our control.
Customers should provide accurate delivery information when placing an order.
If an order is returned to us, customers should contact us regarding the available options. Additional shipping charges may apply if the order needs to be shipped again, subject to applicable circumstances.
18. Refunds for Promotional Orders
Orders placed using discount codes, promotional pricing, bundle offers, free-product offers, or other special promotions may be subject to specific return and refund conditions.
If a customer returns only part of a promotional order, the refund may be recalculated based on the applicable promotional terms.
Some promotional products may be non-returnable. Customers should review the relevant offer conditions before placing an order.
19. Partial Refunds
In certain circumstances, an approved return may qualify for a partial refund rather than a full refund.
This may apply where:
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Only part of an order is returned.
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Applicable shipping charges are non-refundable.
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A promotional discount affects the refundable amount.
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The returned product does not meet all return conditions but a partial resolution is appropriate.
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Other deductions are permitted under the applicable order terms or law.
Any applicable deduction will be communicated where relevant.
20. Rejected Return Requests
A return request may be rejected if:
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The request is submitted outside the applicable return period.
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The product is non-returnable.
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The product has been used or washed.
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The product has been altered or damaged after delivery.
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Tags or labels have been removed where their retention is required.
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The returned item does not match the item originally supplied.
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The customer cannot provide sufficient information to verify the claim.
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The reason for return does not qualify under the applicable product terms.
If a return is rejected, we may contact the customer regarding the next available step.
21. Color and Appearance Differences
Product colors displayed online may appear slightly different depending on the customer's device, screen settings, lighting, photography conditions, and other technical factors.
Minor variations in color or appearance that do not materially affect the product may not necessarily qualify for a return.
Customers should consider product descriptions and images together when making purchasing decisions.
22. Hygiene and Product Handling
For hygiene and quality-control reasons, products that have been worn, washed, stained, perfumed, altered, or otherwise used may not be accepted for return.
Customers should inspect the product without wearing or washing it if they believe there may be an issue.
Please keep all original tags and packaging until you are satisfied with the product and the return period has passed.
23. Processing Time
Return requests require verification, and processing times may vary depending on the nature of the issue, product availability, courier movement, and payment method.
After an approved return reaches us, the product may require inspection before a refund or replacement is finalized.
Once a refund is initiated, the actual credit time may depend on the relevant bank, card issuer, payment gateway, or financial institution.
24. Contact Us
If you have questions regarding a return, refund, exchange, replacement, or order issue, please contact womenglaxy.com using the details below:
Website: womenglaxy.com
Email: womenglaxy@gmail.com
Phone: 7001924824
Address: Egara, Pachim Bardhaman, West Bengal, PIN Code 713323
GST Number: 19CDDPB6100L1ZS
When contacting us about an order, please provide your order number and registered contact details so that we can assist you efficiently.
25. Policy Updates
womenglaxy.com reserves the right to update, modify, or revise this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, operational procedures, or applicable legal requirements.
The updated policy will be published on this website with the revised effective date.
Customers are encouraged to review this policy periodically.
26. Customer Responsibility
Customers are responsible for reviewing product details, size information, applicable product-specific return conditions, delivery information, and promotional terms before placing an order.
By purchasing from womenglaxy.com, customers agree to follow the applicable return procedure and provide accurate information when requesting a return or refund.
We aim to handle every eligible return fairly and transparently while maintaining appropriate quality and hygiene standards for our customers.
27. Final Note
At womenglaxy.com, customer satisfaction is important to us. If you experience a genuine problem with your order, please contact our support team as soon as possible. We will review the issue based on the order information, product condition, applicable return terms, and available evidence and will provide an appropriate resolution where the request qualifies.
This policy should be read together with our other website policies, including our Terms of Service, Privacy Policy, Shipping Policy, and other applicable store terms.